This Privacy Policy applies to the online services offered by Crackly Technologies Private Limited at crackly.ai and its subdomains. These are henceforth collectively known as Services.
The following privacy policy is being published in accordance with the provisions of the Information Technology Act, 2000 and other applicable Rules thereunder, including but not limited to the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 ("IT Rules").
This Privacy Policy explains the policy of Crackly's website − crackly.ai, (hereinafter referred to as "the Website"), with respect to the disclosure, collection, storage, usage and protection of your information during the course of your interaction with the Website.
Please read this Privacy Policy carefully and in conjunction with the Terms of Use. If you do not understand this policy, or do not accept any part of it, then you should not use the Platform, as the case may be. Your use and/or continued use of the Platform, as the case may be amounts to express consent to the terms of this Privacy Policy as well as the Terms of Use.
For the purposes of this Policy, accessing of the Website with any study material made available or uploaded therein or downloaded, embedded therefrom shall collectively be referred to as the "Services". The Website shall be referred to as "the Platform". This Privacy Policy forms part and parcel of the Terms of Use for Crackly's website and shall be read as a whole.
Every time you visit the Platform, Crackly's servers automatically receive and log information from your browser and device used to access the Platform (such as IP address, device ID, details of your network operator and type, your operating system, browser type and version, CPU speed, and connection speed). This enables us to validate you as a User, to understand your usage of the Platform and helps us to make changes and updates most suited to your needs and interests.
When you register your mobile device or use the mobile device to access the Website, in addition to the aforesaid, Crackly will also collect device information such as mobile device ID, model and manufacturer details, operating system etc. for improving the Platform's overall functionality and displaying the content according to your preferences.
Cookies are data files placed on your device, used to keep track of information such as your interaction with social media websites, the content you click on, download, upload or share and other activity on the Platform etc. in order to improve your experience of the Platform by personalizing it to your preferences and usage trends.
Web beacons are transparent graphic images used in our email communication to you, in order to understand customer behavior and improve the overall quality, functionality and interactivity of the Platform.
Mobile analytics software is used by Crackly to better understand and customize the functionality of the Platform's software on your phone. This is done by collecting information such as your frequency of the App's usage, the features you prefer to use on the Platform, where the Platform was downloaded from, Device Id, name of other mobile applications on your device, etc.
In order to access certain paid features and services on the Platform, you may be required to create or log into a separate account on a payment gateway or website such as "RazorPay" or "PayPal". Once such an account is created, in order to process your payments/purchases on the Platform, such payment gateway provider may require and collect your details such as name, address, phone number, email address and credit or debit card information, net banking information or details of any web wallets maintained by you.
Any/all payment(s) made/processed or details provided to or shared with such authorized payment gateway providers shall be stored directly by such payment gateway providers without any information passing through or related to Crackly. Crackly assumes no liability in respect of such payments and/or information shared with or provided to such authorized payment gateway providers. It is further clarified that the aforementioned information is only used in accordance with the provisions of the applicable law and in strict adherence to this Privacy Policy.
Any information that is disclosed by you in the comments section or by way of the "create a post" feature, becomes published information and Crackly shall not be held liable for the security of the same or any personal information that you disclose herein. You agree to exercise caution when disclosing any personal information or personally identifiable information in this regard.
The Platform may include links that redirect you to other websites. This Privacy Policy does not cover these third party websites. You agree that once you leave our servers, any third party websites that you go to or interact with are at your own risk. Crackly shall not be held liable for any default, loss of function or any risk that your sensitive personal information may be exposed to as a result of the same.
Crackly may share any of the aforesaid information, including your personally identifiable information or Sensitive Personal Data or Information, without obtaining a separate consent from you, if and when such information is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation of any criminal activity, or for prosecution and punishment of offences.
We may disclose your information (but not Sensitive Personal Data or Information) to our service providers and business partners ("Service Providers") for the purposes of betterment and improvement of our services including but not limited to hosting the Platform, payment processing, analyzing data, providing customer service, etc., for the purpose of making various features, services and products of Crackly available to you and investigating or redressing grievances. This will be in the form of aggregated anonymized data and will be under strict contractual arrangements that preserve the confidentiality and security of your personal information in accordance with this Privacy Policy.
Crackly may share the aforesaid information including your personally identifiable information (but not Sensitive Personal Data or Information) when it is required to be shared with sponsors, partners, advertisers, analytics companies or third parties for the purpose of marketing, advertising promotional offers, offering product information and market research, in connection with the Service. This will be in the form of aggregated anonymized data and will be under strict contractual arrangements that preserve the confidentiality and security of your personal information in accordance with this Privacy Policy.
Crackly is committed to protecting your personal information. We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction.
However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
You have the right to access and update your personal information at any time through your account settings on the Platform.
You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
You may withdraw your consent to the processing of your personal information at any time by contacting us. However, this may affect your ability to use certain features of the Platform.
All you need to do is send an email to support@crackly.ai asking them to delete your Crackly account and the associated data with it.
Once you receive a reply from them, you will have seven days to reply to their email with a valid ID proof and confirmation to delete the account. If you do not send the confirmation, your account will not be deleted, and the request will be abandoned.
Crackly is committed to protecting the privacy of children. We do not knowingly collect personal information from children under the age of 13 without parental consent. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.
We encourage parents and guardians to monitor their children's use of the Platform and to help us protect their privacy by instructing them never to provide personal information without permission.
Crackly reserves the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Your continued use of the Platform after any changes to this Privacy Policy will constitute your acceptance of such changes.
If you have any questions or concerns regarding this Privacy Policy, please contact us at support@crackly.ai